Lead Customer Service Representative

Island Trees Veterinary Hospital

$19.00-$27.00ph; not specified; not specified
Supervise and mentor csr team
Provide exceptional customer service
Handle client concerns professionally
At AmeriVet, your work helps deliver essential high-quality care for pets and families, offering a career with mission and purpose

Job Summary

  • At AmeriVet, your work helps deliver essential high-quality care for pets and families, offering a career with mission and purpose.
  • The Lead CSR will supervise, mentor, and support CSR team members, train new hires, and assist in staff scheduling to ensure smooth daily operations.
  • AmeriVet offers tailored development programs, mentorship, career pathing, competitive pay, bonuses, 401(k) matching, student loan assistance, and comprehensive benefits for full-time employees.

Matching Summary

At AmeriVet, your work helps deliver essential high-quality care for pets and families, offering a career with mission and purpose.

Salary

$19.00-$27.00/hr; Not specified; Not specified

Skills & Requirements

Must-have

  • Supervise and mentor CSR team
  • Provide exceptional customer service
  • Handle client concerns professionally
  • Oversee appointment scheduling
  • Accurate record keeping and billing
  • Communicate between clients and staff

Nice-to-have

  • Positive and respectful team culture
  • Collaborative and accountable environment
  • Compassionate and client-focused service
  • Thrive in fast-paced environment

Key Requirements

  • 2+ years customer service experience
  • Leadership or supervisory experience preferred
  • Experience with veterinary software systems preferred
  • Strong organizational skills
  • Ability to handle multiple tasks efficiently

Work Rights

Not specified

Tailored Resume

Cover Letter