Manager, Client Success

Unum

Chattanooga, TN, US
Base: $75,500.00-$142,700.00; bonus/equity: perfor...
Manage client success teams
Team leadership and development
Client experience improvement
The position is responsible for providing leadership and guidance to the Client Success teams and works closely with management and other partners to ensure a cohesive client experience

Job Summary

  • The position is responsible for providing leadership and guidance to the Client Success teams and works closely with management and other partners to ensure a cohesive client experience.
  • This role requires a strong business leader who can maintain a balanced view, considering the needs of home office, sales and partners, technology, and external marketplace trends to recommend, implement, and support effective solutions for our clients.
  • Unum offers a competitive and comprehensive portfolio of benefits and rewards including healthcare, insurance, performance-based incentives, paid time off, and a 401(k) retirement plan.

Matching Summary

The position is responsible for providing leadership and guidance to the Client Success teams and works closely with management and other partners to ensure a cohesive client experience.

Salary

Base: $75,500.00-$142,700.00; Bonus/Equity: Performance Based Incentive Plans; Benefits: Competitive benefits package

Skills & Requirements

Must-have

  • Manage client success teams
  • Team leadership and development
  • Client experience improvement
  • Productivity improvements
  • Workflow and technology processes
  • Manage escalations and drive resolution

Nice-to-have

  • Award-winning culture
  • Inclusion and diversity priority
  • Collaborative approaches
  • Sound judgment and discretion

Key Requirements

  • 6+ years of experience
  • Bachelor’s degree preferred or equivalent
  • Motivation, team building, and collaboration experience
  • Analytical and technical orientation
  • Strong technical skills
  • Strong project management, leadership, and organization skills
  • Strong negotiation skills

Work Rights

Not specified

Tailored Resume

Cover Letter