Responsible for supporting LCMS customers through on-site activities such as installation, implementation, maintenance and repair of company and multi-vendor systems solutions
Job Summary
Responsible for supporting LCMS customers through on-site activities such as installation, implementation, maintenance and repair of company and multi-vendor systems solutions.
Collaborates with Agilent teams such as Support, Sales, Marketing and R&D to provide solutions to customers.
Must consent to participate in and meet Agilent approved customer/vendor credentialing requirements necessary to gain site access.
Matching Summary
Responsible for supporting LCMS customers through on-site activities such as installation, implementation, maintenance and repair of company and multi-vendor systems solutions.
Skills & Requirements
Must-have
LCMS hardware and software support
On-site installation and repair
Customer site equipment calibration
Multi-vendor system solutions
Product performance diagnostics
Collaboration with cross-functional teams
Nice-to-have
Internal technical training delivery
Knowledge of third-party products
Preventive maintenance advising
Lead qualification
Customer satisfaction focus
Key Requirements
Bachelor's or Master's Degree or equivalent
Typically at least 10+ years relevant experience
Compliance with customer/vendor credentialing requirements