Job Summary

• The Client Support Analyst acts as the first point of contact for clients facing non-complex technical or service-related issues.
• Our hybrid work environment allows associates Living within 30 miles of an office location to work remotely for part of the week, while also fostering collaboration and team connection through in-office presence three days per week.
• Our benefits package includes medical, dental, vision, HSA and FSA, generous earned time off, 401K/student loan repayment, life insurance & AD&D insurance, employee assistance program, employee stock purchase program, tuition reimbursement, performance-based incentive pay, short- and long-term disability, and a robust wellness program.

Matching Summary

Salary

Base: $21.64 hourly; Bonus/Equity: performance-based incentive pay; Benefits: medical, dental, vision, HSA/FSA, 401K, PTO, etc.

Skills & Requirements

Key Requirements

• High school diploma or equivalent
• 2+ years customer support experience
• Experience with ticketing/helpdesk system
• Associate degree or IT certification preferred

Work Rights