Customer Digital Platform Analyst

AIA Group

Singapore, Singapore
Aia+ and crm system oversight
Enhance user experience
Business impact analysis
AIA is undertaking an ambitious movement to create a healthier, more sustainable future for everyone, aiming to help a billion people live Healthier, Longer, Better Lives by 2030

Job Summary

  • AIA is undertaking an ambitious movement to create a healthier, more sustainable future for everyone, aiming to help a billion people live Healthier, Longer, Better Lives by 2030.
  • The role involves overseeing operational, issue, and enhancement matters for the AIA+ online app/portal and CRM system, ensuring compliance with company rules and regulations.
  • Responsibilities include collaborating with stakeholders, identifying areas for user experience enhancement, participating in requirements workshops, and managing defects and user guides.

Matching Summary

AIA is undertaking an ambitious movement to create a healthier, more sustainable future for everyone, aiming to help a billion people live Healthier, Longer, Better Lives by 2030.

Skills & Requirements

Must-have

  • AIA+ and CRM system oversight
  • Enhance user experience
  • Business impact analysis
  • User Acceptance Testing
  • Defects management
  • Develop user guides and FAQs

Nice-to-have

  • Self-driven and results oriented
  • Strong interpersonal skills
  • Energetic and enthusiastic
  • Creative and strong writing skills
  • Excellent presenter

Key Requirements

  • University Degree
  • 5+ years in FI or insurance industry
  • LOMA or ACII certification preferred

Work Rights

Not specified

Tailored Resume

Cover Letter