The role involves delivering managed services for Oracle Cloud clients while ensuring exceptional service quality and addressing client concerns
Job Summary
The role involves delivering managed services for Oracle Cloud clients while ensuring exceptional service quality and addressing client concerns.
Candidates must possess hands-on experience with incidents, service requests, and configuration changes across Oracle Integration Cloud and ERP modules.
This position requires a strong customer-focused approach to optimize ERP systems and contribute to the organization's growth and profitability.
Matching Summary
The role involves delivering managed services for Oracle Cloud clients while ensuring exceptional service quality and addressing client concerns.
Skills & Requirements
Must-have
Oracle Fusion Cloud technical expertise
Oracle Integration Cloud (OIC) development
REST/SOAP API integration skills
FBDI file implementation for ERP
Troubleshooting Oracle Cloud integrations
Nice-to-have
Visual Builder Cloud Service (VBCS) experience
Oracle Redwood pages customization
OCI security features knowledge
Strong problem-solving abilities
Customer-centric service mindset
Key Requirements
Bachelor's degree in IT or related field
6+ years of Oracle Cloud Technical services experience
Level 2 support certification in Oracle ERP/HCM
Experience with ITIL or service management frameworks