In this role, you will perform and ensure excellence in service, providing agile and timely treatment to fulfill the duties and responsibilities established in operational manuals and the Integral Management System
Job Summary
In this role, you will perform and ensure excellence in service, providing agile and timely treatment to fulfill the duties and responsibilities established in operational manuals and the Integral Management System.
Attend, orient, and direct passengers at each point of contact to ensure flight operations are handled safely and to achieve quality in service.
Support the Supervisor, Lead Agent, or other collaborators in case of delays, interrupted flights, overbooking, or cancellations by performing assigned functions to ensure the continuous improvement of the organization.
Matching Summary
In this role, you will perform and ensure excellence in service, providing agile and timely treatment to fulfill the duties and responsibilities established in operational manuals and the Integral Management System.
Skills & Requirements
Must-have
excellence in service
agile and timely treatment
safe flight operations
customer needs satisfaction
support supervisors and collaborators
Nice-to-have
grow and develop
highly trained and diverse team
continuous improvement
Key Requirements
6 months of experience in service and customer attention