Base: $23.53; bonus/equity: not specified; benefit...
On-site
Excellent customer service
Telephone etiquette
Guest check-in and out
Ninety Acres is seeking a full-time Front Office Agent in Healdsburg, CA, who will be responsible for providing exceptional customer service and enhancing guest experiences. The ideal candidate will have at least two years of experience in hotel operations and customer service, along with strong communication and organizational skills
Job Summary
The Front Office Agent is responsible for hosting our guests during their stay; warm welcome upon arrival, creating unique memories specific to guest personas, creating and maintaining professional relationships with guests to enhance their overall experience.
Job duties include; although are not limited to: Providing excellent customer service and telephone etiquette, and actively aspiring to reach department and property defined goals and objectives.
The Front Office Agent will contribute to the organization as an active business partner that is responsible for supporting the company's goals, objectives, vision, mission, and values.
Matching Summary
Match Score: 85
Ninety Acres is seeking a full-time Front Office Agent in Healdsburg, CA, who will be responsible for providing exceptional customer service and enhancing guest experiences. The ideal candidate will have at least two years of experience in hotel operations and customer service, along with strong communication and organizational skills.
Salary
Base: $23.53; Bonus/Equity: Not specified; Benefits: Not specified
Skills & Requirements
Must-have
excellent customer service
telephone etiquette
guest check-in and out
record keeping for guest accounts
knowledgeable about hotel services
Nice-to-have
creating unique memories
partnering with department leaders
thinking outside the box
Key Requirements
High School Diploma or equivalent
Minimum of two years’ experience in a hotel operations environment
Minimum of two years’ experience in customer service
basic math skills
Advanced skills in Word, Excel, PowerPoint, and Outlook