Service Desk Technician (contingent)

Teledyne Technologies Incorporated

Contingent (not specified as remote or onsite)
Windows-based environments support
Troubleshoot pc and printer problems
Basic network and access issues
Teledyne Technologies is seeking a contingent Service Desk Technician to provide IT support across various platforms, focusing on customer service and troubleshooting in a fast-paced environment. The ideal candidate is expected to have relevant experience in a Help Desk role and possess strong technical skills, particularly in Windows environments

Job Summary

  • Provide IT support encompassing PCs, networking, printers, client applications and phones, and be first point of contact for all other issues.
  • Create Knowledge Base articles as repetitive issues arise to assist in increasing First Call Resolution rate.
  • Teledyne Technologies Incorporated provides enabling technologies for industrial growth markets that require advanced technology and high reliability.

Matching Summary

Match Score: 75

Teledyne Technologies is seeking a contingent Service Desk Technician to provide IT support across various platforms, focusing on customer service and troubleshooting in a fast-paced environment. The ideal candidate is expected to have relevant experience in a Help Desk role and possess strong technical skills, particularly in Windows environments.

Skills & Requirements

Must-have

  • Windows-based environments support
  • Troubleshoot PC and printer problems
  • Basic network and access issues
  • IT support for applications and phones
  • Record all calls in service desk tool

Nice-to-have

  • Thrive on making an impact
  • Excitement of being on a winning team
  • High quality customer advice
  • Work in a fast-paced environment
  • Strong work ethic

Key Requirements

  • 2-4 years IT experience
  • Associate's degree in Computer Science
  • 2 years IT service role experience
  • Windows 7, Windows 10 experience
  • Active Directory experience
  • Office 2010, 2016 experience
  • iPhone and Samsung mobile device support

Work Rights

Not specified

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