Senior Product Specialist - Onboarding/implementation

Zenoti

Costa Rica, Costa Rica
On-site
Enterprise product implementation
Cloud solution implementation
Customer requirement definition
Zenoti is seeking a Senior Product Specialist for onboarding and implementation, focusing on helping clients in the beauty and wellness industry adopt their cloud-based software solutions. The ideal candidate will have extensive experience in implementing enterprise products, strong software expertise, and excellent communication skills to drive customer satisfaction

Job Summary

  • Work with customers to define requirements and help them adopt Zenoti solutions to streamline operations and increase revenue.
  • Configure Zenoti to meet customer business scenarios and identify risks based on current product capabilities.
  • In this customer-facing role, you will need to align working hours to overlap customer timezone to build customer relationships and satisfaction by providing exceptional and timely service.

Matching Summary

Match Score: 85

Zenoti is seeking a Senior Product Specialist for onboarding and implementation, focusing on helping clients in the beauty and wellness industry adopt their cloud-based software solutions. The ideal candidate will have extensive experience in implementing enterprise products, strong software expertise, and excellent communication skills to drive customer satisfaction.

Skills & Requirements

Must-have

  • Enterprise product implementation
  • Cloud solution implementation
  • Customer requirement definition
  • Product configuration
  • Technical discussion with customers
  • Remote team collaboration
  • Adherence to SLAs

Nice-to-have

  • Web design using HTML, JavaScript
  • Deep subject matter expertise
  • Keen technical understanding

Key Requirements

  • 5-8 years of experience in Implementation and support of Enterprise products
  • Proven fast learner of enterprise applications
  • Experience in large scale enterprise implementations
  • Experience working with remote teams across different timezones

Work Rights

Not specified

Tailored Resume

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