Director, Training, Knowledge & Continuous Improvement

Manulife

Waterloo, Ontario, Canada
Base: $118,300.00 cad - $168,300.00 cad; bonus/equ...
Hybrid
Group benefits operations expertise
Process improvement and quality management
Rule configuration and policy administration systems
Build and lead a specialized team to strengthen Group Benefits operations for greater quality and consistency

Job Summary

  • Build and lead a specialized team to strengthen Group Benefits operations for greater quality and consistency.
  • Develop a training strategy, create documentation, and run a continuous improvement program to reduce defects and rework.
  • Foster a culture of learning and accountability while empowering employees to grow their careers in a flexible and inclusive environment.

Matching Summary

Build and lead a specialized team to strengthen Group Benefits operations for greater quality and consistency.

Salary

Base: $118,300.00 CAD - $168,300.00 CAD; Bonus/Equity: Incentive programs and compensation tied to performance; Benefits: Health, dental, mental health, vision, disability, life insurance, retirement savings plans

Skills & Requirements

Must-have

  • Group benefits operations expertise
  • Process improvement and quality management
  • Rule configuration and policy administration systems
  • Root-cause analysis and defect elimination
  • Cross-functional stakeholder management

Nice-to-have

  • Bilingualism (English and French)
  • Lean Six Sigma certification
  • Experience with offshore delivery partners

Key Requirements

  • 7-10+ years in group benefits operations
  • Deep knowledge of health and dental benefits administration
  • Proven people leader
  • Demonstrated results in process improvement
  • Exceptional communication and stakeholder management skills
  • Strong analytical mindset
  • Hands-on experience with rule configuration

Work Rights

Not specified

Tailored Resume

Cover Letter