Technical Service Representative

Pentair

Charlotte, NC, USA
Base: $23 to $26ph. doe; bonus/equity: not specifi...
Diagnose equipment issues
Process parts orders and warranty claims
Communicate with customers and internal teams
You will partner closely with customers, service technicians, and internal teams to diagnose issues, coordinate solutions, and ensure timely, accurate resolution—driving customer confidence, equipment reliability, and service excellence

Job Summary

  • You will partner closely with customers, service technicians, and internal teams to diagnose issues, coordinate solutions, and ensure timely, accurate resolution—driving customer confidence, equipment reliability, and service excellence.
  • Serve as the primary contact for equipment-related inquiries, troubleshooting, and service support within our Pool Division.
  • As part of our comprehensive benefits packages, Pentair provides the following benefits plans and programs to eligible employees: Paid holidays, Paid vacation, Paid sick time, Medical, Dental, and Vision Insurance, 401(k) Up to 5% 401K match starting day one of employment, Health savings account, Life insurance, Prescription drug insurance, Tuition reimbursement.

Matching Summary

You will partner closely with customers, service technicians, and internal teams to diagnose issues, coordinate solutions, and ensure timely, accurate resolution—driving customer confidence, equipment reliability, and service excellence.

Salary

Base: $23 to $26/hr. DOE; Bonus/Equity: Not specified; Benefits: Paid holidays, Paid vacation, Paid sick time, Medical, Dental, and Vision Insurance, 401(k) Up to 5% 401K match, Health savings account, Life insurance, Prescription drug insurance, Tuition reimbursement

Skills & Requirements

Must-have

  • Diagnose equipment issues
  • Process parts orders and warranty claims
  • Communicate with customers and internal teams
  • Maintain accurate documentation in CRM/ERP

Nice-to-have

  • Passionate problem-solvers
  • Committed to the future of our planet
  • Drive customer confidence and service excellence

Key Requirements

  • Technical field work in Pool industry preferred
  • Proficiency in Microsoft Office
  • Experience with CRM and ERP systems
  • Ability to manage multiple priorities
  • Standing, walking, twisting, lifting up to 50lbs

Work Rights

Not specified

Tailored Resume

Cover Letter