Inp - Customer Service Associate Ii-consumer ( International Voice Process )
Fidelity National Information Services
High volume consumer inquiry resolution
Excellent verbal and written communication skills
Computer navigation and operation skills
This role offers the opportunity to work on challenging issues in financial services and technology as part of a collaborative and fun team
Job Summary
This role offers the opportunity to work on challenging issues in financial services and technology as part of a collaborative and fun team.
The associate will serve as the primary contact for inbound customer issues, resolving a high volume of inquiries while troubleshooting root causes.
Success in this position requires meeting quality standards, adhering to schedules, and potentially providing guidance to less experienced Customer Service Associates.
Matching Summary
This role offers the opportunity to work on challenging issues in financial services and technology as part of a collaborative and fun team.
Skills & Requirements
Must-have
High volume consumer inquiry resolution
Excellent verbal and written communication skills
Computer navigation and operation skills
Ability to work independently and in a team
Nice-to-have
Two or more years of call center experience
One or more years financial services experience
Coaching and mentoring less experienced associates