Guest Services Representative

Carilion Clinic

Roanoke, US
Onsite
Patient and guest assistance
Patient registration process
Vendor check-in
Responsible for proactively meeting, greeting, directing and assisting patients and guests, ensuring a seamless flow of operations into facility

Job Summary

  • Responsible for proactively meeting, greeting, directing and assisting patients and guests, ensuring a seamless flow of operations into facility.
  • Works closely with Patient Advocacy and Security reporting complaints, no-news issues, thefts, violence, locked or lost cars, dead batteries, etc.
  • Carilion offers a well-rounded benefits package, and many perks and well-being resources to help you live a happy, healthy life.

Matching Summary

Responsible for proactively meeting, greeting, directing and assisting patients and guests, ensuring a seamless flow of operations into facility.

Skills & Requirements

Must-have

  • patient and guest assistance
  • patient registration process
  • vendor check-in
  • facility tours
  • managing lost and found items
  • de-escalating situations

Nice-to-have

  • hospitable personality
  • calmness, tact, diplomacy
  • professionalism in handling situations
  • neat in appearance

Key Requirements

  • High school diploma or GED required
  • Two years related experience
  • basic typing skills required
  • Ability to use computer terminal
  • Proficient in office equipment
  • Ability to perform all functions within 90 days

Work Rights

Not specified

Tailored Resume

Cover Letter