Workday is a Fortune 500 company and leading AI platform focused on managing people, money, and agents to shape the future of work
Job Summary
Workday is a Fortune 500 company and leading AI platform focused on managing people, money, and agents to shape the future of work.
The IT Service Management and Operations team drives critical capabilities enabling IT and business teams to deliver outstanding services through agile development and resilient operations.
The role offers trust to take risks, tools to grow, skills to develop, and long-term company support while fostering a culture rooted in integrity, empathy, and collaboration.
Matching Summary
Workday is a Fortune 500 company and leading AI platform focused on managing people, money, and agents to shape the future of work.
Skills & Requirements
Must-have
ServiceNow platform expertise
ITSM and ITIL practices
Platform adoption and user-centric approach
Full lifecycle ServiceNow development
Cross-functional project leadership
Process reengineering and automation
Stakeholder collaboration and communication
Nice-to-have
Strong analytical and problem-solving skills
Excellent organizational and interpersonal skills
Ability to work independently in dynamic environment
Focus on exceptional user experience
Flexible work schedule with hybrid model
Innovative and continuous improvement mindset
Key Requirements
Minimum 12+ years ServiceNow experience
ITIL Foundation Certification
Bachelor's degree or equivalent experience
Experience in ITSM and ITIL practices
Proven record driving platform adoption
ServiceNow Admin and additional certifications preferred