Customer Experience Analyst

TheCignaGroup LLC

Bengaluru, India
On-site
Customer journey analytics
Nps survey analysis
Data visualization and reporting
The Cigna Group is seeking a Customer Experience Analyst for their Bengaluru location to enhance customer journey analytics and insights. The role involves data management and collaboration with stakeholders to improve customer experience through actionable insights from various data sources

Job Summary

  • The analyst will be responsible for providing key customer-centric actionable insights to the leadership of the business and will be closely working with the stakeholders of the business as well as the CX team on key CX initiatives.
  • This position involves strong collaboration and data management capabilities, collating relevant information, transactional behaviours and quantitative and qualitative data, feedback from customer surveys to help drive and support our strategic initiatives and achieve our CX targets.
  • The analyst will perform a crucial role in the development and implementation of customer journey analytics and insights, identifying, implementing and monitoring metrics to measure performance and develop action plans.

Matching Summary

Match Score: 85

The Cigna Group is seeking a Customer Experience Analyst for their Bengaluru location to enhance customer journey analytics and insights. The role involves data management and collaboration with stakeholders to improve customer experience through actionable insights from various data sources.

Skills & Requirements

Must-have

  • Customer journey analytics
  • NPS survey analysis
  • Data visualization and reporting
  • Customer feedback analysis
  • Actionable insights generation

Nice-to-have

  • Digital products analysis
  • Data automation and optimization
  • Constructively challenge decisions
  • Seek out best practice

Key Requirements

  • 2+ years in Data/ Business analytics/ Business Intelligence/ Data Science roles
  • Individual Contributor role track record
  • Bachelor’s degree in a relevant area
  • Proficient in Microsoft Excel and PowerPoint
  • Experience with SQL, Python, or R
  • Experience with Power BI, Qlik, or Tableau
  • Experience with basic statistical techniques

Work Rights

Not specified

Tailored Resume

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