Senior Customer Success Manager

SS&C

Sydney, Australia
Hybrid
5+ years in customer success
Saas environment experience
Proven track record in renewals
The Senior Customer Success Manager will play a key role in driving customer renewals, retention, and product adoption within a SaaS environment

Job Summary

  • The Senior Customer Success Manager will play a key role in driving customer renewals, retention, and product adoption within a SaaS environment.
  • You will act as a trusted partner to our customers, ensuring they realise maximum value from our solutions while building long-term relationships.
  • SS&C is committed to diversity and inclusion, welcoming applicants from all backgrounds.

Matching Summary

The Senior Customer Success Manager will play a key role in driving customer renewals, retention, and product adoption within a SaaS environment.

Skills & Requirements

Must-have

  • 5+ years in Customer Success
  • SaaS environment experience
  • Proven track record in renewals

Nice-to-have

  • Fluency in additional languages
  • Experience in Fintech sector
  • Strong commercial acumen

Key Requirements

  • Experience managing mid-market or enterprise SaaS customers
  • Background in driving product adoption
  • Strong understanding of customer success methodologies

Work Rights

Not specified

Tailored Resume

Cover Letter