D12 Balestier, Serangoon, Toa Payoh, 1 LORONG 2 TOA PAYOH BRADDELL HOUSE 319637
Sgd 2,300 - 2,800 / monthly pm
On-site
Microsoft office
Microsoft excel
Interpersonal skills
HOYA LENS (S) PTE LTD is seeking a Customer Service Officer to manage incoming calls and provide support to customers, ensuring their needs are met efficiently and effectively. The role involves order processing, problem resolution, and cross-departmental coordination, emphasizing a positive customer experience
Job Summary
Build sustainable relationships and trust with customer accounts through open and interactive communication
Resolve customer product or service issues by identifying concerns, determining root causes, providing effective solutions, and ensuring timely follow-up for complete resolution
Escalate customer problems and feedback to supervisor or the appropriate support teams to help improve service levels
Matching Summary
Match Score: 75
HOYA LENS (S) PTE LTD is seeking a Customer Service Officer to manage incoming calls and provide support to customers, ensuring their needs are met efficiently and effectively. The role involves order processing, problem resolution, and cross-departmental coordination, emphasizing a positive customer experience.