The Experience Strategy & Transformation Lead supports the execution of experience-led transformation initiatives across Group Specialty products by translating strategy into actionable roadmaps, product capabilities, and delivery outcomes
Job Summary
The Experience Strategy & Transformation Lead supports the execution of experience-led transformation initiatives across Group Specialty products by translating strategy into actionable roadmaps, product capabilities, and delivery outcomes.
This role operates within the Product Delivery organization and partners closely with Product, Technology, Operations, and Business stakeholders to design, deliver, and continuously improve consumer and customer experiences.
Humana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole-person well-being.
Matching Summary
The Experience Strategy & Transformation Lead supports the execution of experience-led transformation initiatives across Group Specialty products by translating strategy into actionable roadmaps, product capabilities, and delivery outcomes.
Salary
Base: $104,000 - $143,000 per year; Bonus/Equity: eligible for a bonus incentive plan; Benefits: medical, dental and vision benefits, 401(k) retirement savings plan, time off, disability, life insurance
Skills & Requirements
Must-have
experience-led transformation initiatives
translate strategy into actionable roadmaps
product capabilities and delivery outcomes
agile delivery plans and PI commitments
customer insights, journey analytics
business architecture artifacts
value streams and customer journeys
Nice-to-have
caring community
whole-person well-being
support whole-person well-being
smart healthcare decisions
Key Requirements
Bachelor's degree or equivalent experience
5–7+ years of experience
Experience working within agile product delivery models
Demonstrated ability to translate strategy into execution artifacts
Strong analytical, communication, and stakeholder management skills
Experience working with Microsoft collaboration and productivity tools
Exposure to value stream mapping or operating model design