Customer Service Team Lead

Solenis

Makati, Philippines
Customer service and order management
Supervisory or leadership role
Anz market dynamics
The Customer Service Supervisor (ANZ) leads and manages a team of customer service representatives to deliver exceptional service to clients across Australia and New Zealand

Job Summary

  • The Customer Service Supervisor (ANZ) leads and manages a team of customer service representatives to deliver exceptional service to clients across Australia and New Zealand.
  • The role drives operational excellence by meeting KPIs and SLAs, managing escalations, and promoting continuous improvement and high customer satisfaction.
  • We offer competitive compensation, and numerous opportunities for professional growth and development.

Matching Summary

The Customer Service Supervisor (ANZ) leads and manages a team of customer service representatives to deliver exceptional service to clients across Australia and New Zealand.

Skills & Requirements

Must-have

  • Customer service and order management
  • Supervisory or leadership role
  • ANZ market dynamics
  • CRM systems and MS Office
  • Team leadership and performance management

Nice-to-have

  • Continuous professional development
  • Customer-centric mindset
  • Analytical and strategic thinking
  • Adaptability and resilience

Key Requirements

  • Bachelors Degree of any field
  • 3–5 years customer service experience
  • 3-5 years supervisory experience
  • Good Excel skills

Work Rights

Not specified

Tailored Resume

Cover Letter