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Warner Bros. Discovery is seeking an IT Workforce Support Technician in Mexico City to provide 1st and 2nd level technical support for IT hardware and software incidents. The role requires strong customer service skills and technical expertise in Windows and Mac environments, while offering opportunities for professional growth within a supportive company culture.
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Job Summary
This role forms a critical component in the IT department's ability to deliver high-quality service across all business units at Warner Bros Discovery Mexico.
The position involves providing first and second-level technical support for IT hardware and software incidents while documenting resolutions in ServiceNow.
Candidates must be bilingual in English and Spanish and demonstrate flexibility to work nights and weekends as needed.
Matching Summary
Match Score: 75
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Warner Bros. Discovery is seeking an IT Workforce Support Technician in Mexico City to provide 1st and 2nd level technical support for IT hardware and software incidents. The role requires strong customer service skills and technical expertise in Windows and Mac environments, while offering opportunities for professional growth within a supportive company culture.
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