As the Customer Banking Specialist, you’ll have in-depth conversations with every customer about how we can support their overall banking needs including Home Loans, Business Banking & Financial Advice
Job Summary
As the Customer Banking Specialist, you’ll have in-depth conversations with every customer about how we can support their overall banking needs including Home Loans, Business Banking & Financial Advice.
You will be joining one of our Multi-Channel Branches, assisting customers face to face with everyday banking needs and transactions between 9:30 am and 1 pm, and via telephone or other digital channels after 1 pm.
We’re interested in hearing from people who have proven experience delivering exceptional Customer Service ideally in Financial Services, Retail or Hospitality and excellent communication skills.
Matching Summary
As the Customer Banking Specialist, you’ll have in-depth conversations with every customer about how we can support their overall banking needs including Home Loans, Business Banking & Financial Advice.
Skills & Requirements
Must-have
Exceptional customer service delivery
In-depth customer conversations
Financial Health Checks
Digital banking options demonstration
Problem-solving and effective solutions
Nice-to-have
Integrity and customer-centric approach
Holistic customer solutions
Career growth with CommBank
Key Requirements
Proven experience delivering exceptional Customer Service
Excellent communication skills
Ability to articulate financial terms clearly
Ability to ask the right questions
Ability to work in a busy, commercial and driven retail environment