Unisys is seeking a Technical Support Agent for their Help Desk, responsible for addressing moderately complex technical inquiries related to hardware, software, and network administration. The ideal candidate should possess a high school diploma or GED and have 1-2 years of relevant experience, with opportunities for growth in a supportive and inclusive environment
Job Summary
The role involves answering moderately complex questions regarding hardware, software, and network issues.
Candidates will utilize problem-solving skills to resolve challenging incidents and escalate complex problems when necessary.
This position requires supporting L1 agents with ongoing day-to-day questions related to client incidents and service requests.
Matching Summary
Match Score: 75
Unisys is seeking a Technical Support Agent for their Help Desk, responsible for addressing moderately complex technical inquiries related to hardware, software, and network administration. The ideal candidate should possess a high school diploma or GED and have 1-2 years of relevant experience, with opportunities for growth in a supportive and inclusive environment.
Skills & Requirements
Must-have
Hardware and software support experience
Network and user administration skills
Problem solving and analytical abilities
Nice-to-have
Experience supporting COTS applications
Ability to mentor L1 agents
Strong judgment based on past incidents
Key Requirements
High School Diploma or GED required
1-2 years of experience in area of responsibility
Technical certification or Associate Degree preferred