Enterprise Customer Success Engineer (post-sales) - Us

Jetbrains

Remote
Remote
Technical customer success
Software development tooling
Ai/llms in software development
JetBrains is seeking an Enterprise Customer Success Engineer to serve as a technical point of contact for their enterprise customers, ensuring effective adoption of JetBrains products. The ideal candidate will have a strong technical background and a passion for customer success, working collaboratively to deepen customer relationships and advocate for their needs within the company

Job Summary

  • Customer Success Engineers are technical points of contact for JetBrains customers, ensuring products meet enterprise user needs.
  • Build great technical relationships with customers and grow JetBrains' business by serving as a technical advisor.
  • Act as a trusted technical advisor to customers, staying up to date on technology within JetBrains and in the field.

Matching Summary

Match Score: 85

JetBrains is seeking an Enterprise Customer Success Engineer to serve as a technical point of contact for their enterprise customers, ensuring effective adoption of JetBrains products. The ideal candidate will have a strong technical background and a passion for customer success, working collaboratively to deepen customer relationships and advocate for their needs within the company.

Skills & Requirements

Must-have

  • technical customer success
  • software development tooling
  • AI/LLMs in software development
  • technical advisor to customers
  • customer advocacy within JetBrains

Nice-to-have

  • passion for working with others
  • passion for improving customer experience
  • collaborative and team-focused mentality
  • self-direction and resourcefulness

Key Requirements

  • Proven experience in technical consulting, customer success, or customer-facing technical roles
  • Extensive experience in software development, QA, IT, DevOps, ML, or related IT fields
  • Strong verbal and written communication skills in English
  • Exceptional presentation skills
  • Ability to travel approximately 25% of the time

Work Rights

Not specified

Tailored Resume

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