Assistant Cs Manager

KION North America Corporation

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Customer order processing
Customer inquiry support
Documentation of customer interactions
** KION North America Corporation is seeking an Assistant Customer Service Manager to handle customer inquiries, manage orders, and maintain communication with various departments. The ideal candidate should have 3-5 years of experience in customer service, particularly within technology solutions, and possess strong communication skills. **

Job Summary

  • Communicate with customers regarding issues such as order status, quotations, order changes and confirmations, as well as any questions and concerns.
  • Investigates and ensures resolution of customer service request and developing service agreement.
  • Making appropriate recommendations and briefing on repairs, diagnostics and equipment specifications.

Matching Summary

Match Score: 75

** KION North America Corporation is seeking an Assistant Customer Service Manager to handle customer inquiries, manage orders, and maintain communication with various departments. The ideal candidate should have 3-5 years of experience in customer service, particularly within technology solutions, and possess strong communication skills. **

Skills & Requirements

Must-have

  • Customer order processing
  • Customer inquiry support
  • Documentation of customer interactions
  • Communication with overseas departments
  • MS Office suite proficiency

Nice-to-have

  • Ethical behavior and punctuality
  • Proactive problem resolution

Key Requirements

  • 3-5 years of customer service experience
  • Experience with automation systems
  • Professional verbal and written communication skills

Work Rights

Not specified

Tailored Resume

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