$83,000.00 - $124,500.00; not specified; not speci...
80/20 (4 days in office, 1 day remote)
Outbound dialer and ivr management
Aws/contact suite oversight
Workforce management system
American Honda Finance Corp. is seeking a Senior Analyst for their Business Operations Services division, focusing on overseeing various systems including Outbound Dialer and WorkForce Management. The role entails project management, process maintenance, and supporting incident management, requiring strong leadership and communication skills
Job Summary
This position oversees Outbound Dialer, Outbound IVR, AWS/Contact Suite, and the WorkForce Management system, leading medium to large business initiatives.
Key accountabilities include managing projects & system upgrades, monitoring and maintenance for AWS Connect and ACD/Dialer, and supporting production support frameworks.
Honda offers a competitive Total Rewards package including a competitive base salary, regional bonus, lease car program, industry-leading benefits, and career growth opportunities.
Matching Summary
Match Score: 85
American Honda Finance Corp. is seeking a Senior Analyst for their Business Operations Services division, focusing on overseeing various systems including Outbound Dialer and WorkForce Management. The role entails project management, process maintenance, and supporting incident management, requiring strong leadership and communication skills.
Salary
$83,000.00 - $124,500.00; Not specified; Not specified
Skills & Requirements
Must-have
Outbound Dialer and IVR management
AWS/Contact Suite oversight
WorkForce Management system
Incident, Problem, Change, Release Management
System upgrades and project management
Nice-to-have
Open minds and disciplined work ethic
Advance BOS internal processes
Support compliance & regulatory requirements
Enhance organizational development
Key Requirements
Bachelor’s degree in business or information systems
6 years of relevant experience
Leadership roles experience
Business experience on ISD & Production Support projects
WorkForce Management systems and/or ACD/Dialer/IVR management