Senior Analyst, Infrastructure - Customer Experience

Invesco UK

Unknown, Unknown, United Kingdom
Fully remote
Extensive desktop support experience
Windows operating systems and office 365
Apple devices iphone ipad support
The Senior Analyst provides expert level technology and customer support while aligning business needs with effective technical solutions

Job Summary

  • The Senior Analyst provides expert level technology and customer support while aligning business needs with effective technical solutions.
  • This role offers a competitive benefits package including company-provided healthcare, generous pension provisions, and enhanced parental leave.
  • Candidates will lead troubleshooting best practices, mentor junior team members, and drive continuous improvement in service delivery.

Matching Summary

The Senior Analyst provides expert level technology and customer support while aligning business needs with effective technical solutions.

Skills & Requirements

Must-have

  • Extensive desktop support experience
  • Windows Operating Systems and Office 365
  • Apple Devices iPhone iPad support
  • ServiceNow ticket management
  • AV technology Microsoft Teams Rooms
  • SCCM network fundamentals LAN WAN
  • ITIL 4 Foundation certification

Nice-to-have

  • PowerShell scripting skills
  • Intune and JAMF experience
  • MacOS expertise
  • Mentoring and coaching abilities
  • Continuous improvement mindset
  • Highly pressurised environment experience

Key Requirements

  • ITIL 4 Foundation certified
  • Extensive customer facing desktop support role experience
  • Proven track record in senior technical roles
  • Experience of mentoring junior profiles
  • Significant contribution in major projects

Work Rights

Not specified

Tailored Resume

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