Patient Concierge, Endocrinology

St. Luke's University Health Network

Multiple Locations
On-site
Patient advocate
Exceptional patient experience
Practice-based administrative support
St. Luke's University Health Network is seeking a Patient Concierge for its Endocrinology department across multiple locations. The role emphasizes providing exceptional patient experiences and support through various administrative tasks while embodying a patient-centric culture

Job Summary

  • The Patient Concierge is responsible for serving as a passionate patient advocate who creates a unique and exceptional patient experience and drives a patient-centric culture while facilitating practice-based administrative and patient support services.
  • Engages patients in a polite, prompt, and compassionate manner during all practice-based patient interactions and performs clerical service delivery functions with patients, including check-in, patient consent, check-out, pre-registration and real-time eligibility verification.
  • Requires sitting, standing and walking for extended periods of time (up to 8 hours at time) and requires continual use of fingers for patient care, writing and computer entry.

Matching Summary

Match Score: 85

St. Luke's University Health Network is seeking a Patient Concierge for its Endocrinology department across multiple locations. The role emphasizes providing exceptional patient experiences and support through various administrative tasks while embodying a patient-centric culture.

Skills & Requirements

Must-have

  • patient advocate
  • exceptional patient experience
  • practice-based administrative support
  • patient-centric culture
  • clerical service delivery
  • waiting room concierge service
  • communication skills
  • compassion and empathy

Nice-to-have

  • solution-oriented mindset
  • creative mindset
  • anticipate patient needs

Key Requirements

  • High School graduate or equivalent
  • Minimum one year practice-based experience
  • Customer Service experience preferred

Work Rights

Not specified

Tailored Resume

Cover Letter