Attendant, Front Operations

Melco Resorts & Entertainment

Check-in and check-out processes
Opera property management system knowledge
Fluctuating shift work availability
The role is responsible for delivering a quality customer service experience through check-in, check-out, and related guest services

Job Summary

  • The role is responsible for delivering a quality customer service experience through check-in, check-out, and related guest services.
  • Employees must maintain current product knowledge of hotel events, casino, food and beverage, and entertainment options to advise guests accurately.
  • The position requires ensuring guest property security and resolving issues effectively while adhering to all company policies.

Matching Summary

The role is responsible for delivering a quality customer service experience through check-in, check-out, and related guest services.

Skills & Requirements

Must-have

  • Check-in and check-out processes
  • Opera Property Management System knowledge
  • Fluctuating shift work availability

Nice-to-have

  • Exceptional customer service skills
  • Accurate product knowledge of facilities
  • Effective issue resolution capabilities

Key Requirements

  • High school diploma or equivalent hospitality training
  • Preferably 1 year experience in five-star hotel front office
  • Good command of Cantonese, Mandarin, and English

Work Rights

Not specified

Tailored Resume

Cover Letter