The Patient Service Representative (PSR) serves as the first connection between Intermountain and patients, embodying Intermountain values and focusing on establishing collaborative relationships to deliver the highest level of customer/patient satisfaction
Job Summary
The Patient Service Representative (PSR) serves as the first connection between Intermountain and patients, embodying Intermountain values and focusing on establishing collaborative relationships to deliver the highest level of customer/patient satisfaction.
Essential functions include providing courteous and professional connections with patients, resolving patient needs, documenting calls in the EMR, scheduling appointments, and registering patients.
Intermountain Health offers a generous benefits package covering a wide range of programs to foster a sustainable culture of wellness, encompassing living healthy, happy, secure, connected, and engaged.
Matching Summary
The Patient Service Representative (PSR) serves as the first connection between Intermountain and patients, embodying Intermountain values and focusing on establishing collaborative relationships to deliver the highest level of customer/patient satisfaction.
Salary
$17.86 - $23.22; Not specified; Not specified
Skills & Requirements
Must-have
Professional etiquette and communication
Resolving patient needs
Computer literacy
Time management
Critical thinking/situational awareness
Cash management
Nice-to-have
Collaborative relationships with patients
Superior customer experience
Teamwork
Confidentiality
AI-enhanced recruitment process
Key Requirements
Six months of customer service experience
Basic computer skills
Ability to protect patient privacy and confidentiality