Senior Staff Project Lead, Customer Experience

Ridgeline

San Ramon, CA, United States
$187,000 - $234,000 ote; $205,000 - $257,000 ote i...
On-site
Customer experience project lead
Enterprise software implementation
Cross-functional team leadership
Lead end-to-end implementations of Ridgeline’s enterprise cloud software, directly engaging with internal teams and customer stakeholders

Job Summary

  • Lead end-to-end implementations of Ridgeline’s enterprise cloud software, directly engaging with internal teams and customer stakeholders.
  • Manage project timelines, budgets, and quality while cultivating trusted relationships and leveraging cutting-edge technologies including AI tools.
  • Ridgeline fosters a fast-growing, people-first company culture recognized as a 'Best Place to Work' and a 'Top U.S. Startup'.

Matching Summary

Lead end-to-end implementations of Ridgeline’s enterprise cloud software, directly engaging with internal teams and customer stakeholders.

Salary

$187,000 - $234,000 OTE; $205,000 - $257,000 OTE in SF Bay Area/NYC Metro; Not specified

Skills & Requirements

Must-have

  • Customer Experience Project Lead
  • Enterprise software implementation
  • Cross-functional team leadership
  • Client stakeholder management
  • Project scope definition
  • Risk assessment and mitigation

Nice-to-have

  • Act like owners
  • Choose growth over comfort
  • Communicate with transparency
  • Assume positive intent
  • Bias toward action
  • Solutions-oriented mindset
  • Resilient and collaborative culture

Key Requirements

  • 10+ years enterprise software implementation
  • Investment management clients experience
  • Bachelor's degree required
  • Work authorization in US required
  • Domestic travel 25-50%

Work Rights

Work authorization required

Tailored Resume

Cover Letter