Senior Director, Customer Success

Modern Campus

Remote, US
Base: $125,000-$175,000; bonus/equity: not specifi...
Remote
5+ years people management experience
8-12+ years customer success experience
Proven track record improving retention metrics
Modern Campus is seeking a Senior Director of Customer Success to lead a team of Customer Success Managers in enhancing product adoption and customer outcomes for higher education institutions. The role requires strong leadership skills, strategic thinking, and a customer-first mindset to drive retention and growth

Job Summary

  • This role leads a team of 5 Customer Success Managers responsible for driving product adoption and customer health across higher education clients.
  • The position requires defining the partnership model between Customer Success Managers and Account Managers to deliver a unified customer experience.
  • Candidates will benefit from a remote-first workplace, rewards programs, and the opportunity to make a difference for universities and students.

Matching Summary

Match Score: 85

Modern Campus is seeking a Senior Director of Customer Success to lead a team of Customer Success Managers in enhancing product adoption and customer outcomes for higher education institutions. The role requires strong leadership skills, strategic thinking, and a customer-first mindset to drive retention and growth.

Salary

Base: $125,000-$175,000; Bonus/Equity: Not specified; Benefits: Rewards programs, learning opportunities, remote work

Skills & Requirements

Must-have

  • 5+ years people management experience
  • 8-12+ years Customer Success experience
  • Proven track record improving retention metrics
  • Experience building scalable CS processes
  • Strong executive stakeholder management skills

Nice-to-have

  • Customer-first mindset with focus on value
  • Ability to collaborate across multiple functions
  • Strategic thinking paired with hands-on execution
  • Familiarity with CRM and CS platforms
  • Data-driven decision making capabilities

Key Requirements

  • 8-12+ years in Customer Success or Account Management
  • 5+ years leading Customer Success teams
  • Strong leadership and coaching abilities

Work Rights

Not specified

Tailored Resume

Cover Letter