Senior Customer Services Manager - Consumer Services

VELUX Group

Build and lead new team
Drive strong kpi performance
End-to-end customer experience ownership
Lead a newly created Consumer Services team unifying installation & design with a new CIC team

Job Summary

  • Lead a newly created Consumer Services team unifying installation & design with a new CIC team.
  • Deliver effortless service for homeowners from inspiration to conversion, ensuring high-quality handling and outcomes.
  • Utilize strategic leadership experience and a data-driven mindset to optimize operations and drive commercial impact.

Matching Summary

Lead a newly created Consumer Services team unifying installation & design with a new CIC team.

Skills & Requirements

Must-have

  • Build and lead new team
  • Drive strong KPI performance
  • End-to-end customer experience ownership
  • Strategic leadership experience
  • Optimize service operations
  • Data-driven decision making

Nice-to-have

  • People-centred culture
  • Collaborative environment
  • Professional development support
  • Commercial acumen
  • Continuous improvement mindset

Key Requirements

  • Several years of experience in consumer service or contact centre
  • 3-5 years of strategic leadership experience
  • Relevant educational background

Work Rights

Not specified

Tailored Resume

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