Head of CX

MYREPUBLIC BROADBAND PTE. LTD.

D12 Balestier, Serangoon, Toa Payoh, 11 LORONG 3 TOA PAYOH JACKSON SQUARE 319579
Sgd 10,000 - 12,000 / monthly pm
On-site
High level of energy
Customer success
User journey mapping
MyRepublic is seeking a Head of Customer Experience (CX) to lead the transformation of their CX function, preferring candidates with entrepreneurial backgrounds who have successfully built products from the ground up. The role involves close collaboration with IT to develop systems that enhance customer interactions, aiming to improve key metrics such as NPS and customer satisfaction

Job Summary

  • Role Overview: We’re hiring a builder
  • MyRepublic Singapore is looking for a founder-operator to recreate our Customer Experience function
  • You’ll partner closely with our in-house IT team to architect, build, and ship the systems and digital touchpoints that define every moment of the MyRepublic journey

Matching Summary

Match Score: 85

MyRepublic is seeking a Head of Customer Experience (CX) to lead the transformation of their CX function, preferring candidates with entrepreneurial backgrounds who have successfully built products from the ground up. The role involves close collaboration with IT to develop systems that enhance customer interactions, aiming to improve key metrics such as NPS and customer satisfaction.

Salary

SGD 10,000 - 12,000 / Monthly

Skills & Requirements

Must-have

  • High Level Of Energy
  • Customer Success
  • User Journey Mapping
  • Computer Science
  • Events

Nice-to-have

  • Design-Build
  • Customer Experience Design
  • Flexible Working
  • Technical Leadership
  • IT Service Delivery
  • Business Operations

Key Requirements

  • Minimum 8 years experience

Work Rights

Tailored Resume

Cover Letter