Operational Transformation Associate

Figure Markets

Reno, NV, US
Base: $58,656 - $80,520pyr; bonus/equity: 25% annu...
On-site
Configure technology platforms to align with business requirements
Troubleshoot agent-submitted tickets and resolve issues
Develop end-user training materials and sessions
Figure Markets is seeking an Operational Transformation Associate to enhance operational efficiency by onboarding agents and partners, troubleshooting technical issues, and supporting transformation projects. The role requires strong analytical abilities and technical expertise, particularly with platform technologies

Job Summary

  • Figure is transforming capital markets through blockchain by combining transparency with AI-driven automation to power real products used by hundreds of thousands of consumers.
  • The role involves configuring technology platforms, analyzing reporting data, and providing technical support to ensure optimal platform functionality for agents and partners.
  • Candidates will receive comprehensive health benefits with 100% employer-paid premiums, a 25% annual bonus target, and company equity in the form of RSUs.

Matching Summary

Match Score: 85

Figure Markets is seeking an Operational Transformation Associate to enhance operational efficiency by onboarding agents and partners, troubleshooting technical issues, and supporting transformation projects. The role requires strong analytical abilities and technical expertise, particularly with platform technologies.

Salary

Base: $58,656 - $80,520/yr; Bonus/Equity: 25% annual bonus target paid quarterly plus RSUs; Benefits: Comprehensive health, vision, dental, 401k, and up to 12 weeks paid family leave

Skills & Requirements

Must-have

  • Configure technology platforms to align with business requirements
  • Troubleshoot agent-submitted tickets and resolve issues
  • Develop end-user training materials and sessions
  • Maintain comprehensive documentation of platform configurations
  • Coordinate with vendors for support and updates

Nice-to-have

  • Ability to embrace change and build influence
  • High attention to detail with commitment to quality
  • Experience interpreting data for actionable recommendations
  • Strong verbal and written communication skills

Key Requirements

  • Minimum of 2 years of experience at Figure
  • Bachelor's degree in IT, Computer Science, or Business Administration
  • Experience with CRM, ERP systems, or cloud services
  • Eligibility to work in the United States without sponsorship

Work Rights

Must verify identity and eligibility to work in the United States

Tailored Resume

Cover Letter