Product Support Specialist -ecommerce

Commonwealth Bank Group

Australia
On-call allowance will be pyid; not specified; fle...
Fully remote
Prior technical troubleshooting expertise
Strong knowledge in payment gateway
Experience with card issuer or fintech
The Commonwealth Bank Group is seeking a Product Support Specialist for their eCommerce team, focusing on customer care and technical support within merchant solutions. The role is fully remote and requires flexibility in working hours, including evenings and weekends

Job Summary

  • This role involves supporting business banking customers by providing world-class customer support for eCommerce payment products.
  • The position requires a rotating roster between 7am and 7pm Monday to Sunday, with on-call participation preferred.
  • Candidates must have prior technical troubleshooting expertise, particularly regarding payment gateways and APIs.

Matching Summary

Match Score: 85

The Commonwealth Bank Group is seeking a Product Support Specialist for their eCommerce team, focusing on customer care and technical support within merchant solutions. The role is fully remote and requires flexibility in working hours, including evenings and weekends.

Salary

On-call allowance will be paid; Not specified; Flexible work from home or office options

Skills & Requirements

Must-have

  • Prior technical troubleshooting expertise
  • Strong knowledge in payment gateway
  • Experience with card issuer or fintech
  • High volume inquiries across multiple channels
  • Risk management activities experience

Nice-to-have

  • Ability to pick up new technologies quickly
  • Excellent communication skills
  • Passion for finding solutions
  • Collaborative team focus

Key Requirements

  • 12 Month fixed term opportunity
  • Experience with financial institution or SaaS platform
  • Flexibility to work evenings, weekends, and holidays

Work Rights

Not specified

Tailored Resume

Cover Letter