Specialist, Customer Experience

McDonald's

Paris, France
Not specified; annual performance-based bonus avai...
On-site
Customer satisfaction focus
Crm complaint handling
Internal stakeholder coordination
You will serve as the primary point of contact for consumers, ensuring loyalty and satisfaction across McDonald's France

Job Summary

  • You will serve as the primary point of contact for consumers, ensuring loyalty and satisfaction across McDonald's France.
  • The role involves managing sensitive customer complaints via CRM and coordinating with legal, quality, and marketing departments.
  • Employees benefit from a flexible hybrid work model with two days of remote work per week on average.

Matching Summary

You will serve as the primary point of contact for consumers, ensuring loyalty and satisfaction across McDonald's France.

Salary

Not specified; Annual performance-based bonus available; Employer contributes 70% to health insurance and 90% to transport pass

Skills & Requirements

Must-have

  • Customer satisfaction focus
  • CRM complaint handling
  • Internal stakeholder coordination
  • Analytical reporting skills
  • Strong written communication

Nice-to-have

  • Project management experience
  • Digital tool proficiency
  • Deep knowledge of internal processes
  • Restaurant operations background

Key Requirements

  • Confirmed experience in customer service or consumer relations
  • Proven ability to analyze data and produce reports
  • Excellent relational skills for internal/external coordination

Work Rights

Not specified

Tailored Resume

Cover Letter