Manager, Cx Solutions Services

Warner Bros. Discovery

Budapest, Hungary
Not specified
7+ years development project experience
3+ years people management experience
Backend development with apex and soql
Warner Bros. Discovery is seeking a Manager for Cx Solutions Services in Budapest, Hungary, to lead the Customer Experience Tools & Technology team. The role focuses on enhancing customer support experiences across various platforms like HBO Max and involves team leadership, project management, and collaboration with cross-functional teams

Job Summary

  • This role leads the development and continuous evolution of products in the CX and support experience space for Warner Bros. Discovery brands like HBO Max and D+.
  • The successful candidate will manage and prioritize incoming requests for technical projects while fostering a culture of innovation and accountability within the Budapest-based team.
  • Warner Bros. Discovery offers career-defining opportunities, thoughtfully curated benefits, and a supportive environment where employees are celebrated for their contributions.

Matching Summary

Match Score: 85

Warner Bros. Discovery is seeking a Manager for Cx Solutions Services in Budapest, Hungary, to lead the Customer Experience Tools & Technology team. The role focuses on enhancing customer support experiences across various platforms like HBO Max and involves team leadership, project management, and collaboration with cross-functional teams.

Skills & Requirements

Must-have

  • 7+ years development project experience
  • 3+ years people management experience
  • Backend development with Apex and SOQL
  • Cloud platform deployment AWS or GCP
  • DevOps practices CI/CD and testing

Nice-to-have

  • Salesforce or Zendesk certifications
  • Experience with Automation ML AI
  • Strong written and verbal English skills
  • Passion for best-in-class customer experience
  • Knowledge of emerging CX trends

Key Requirements

  • 7+ years development experience
  • 3+ years people management experience
  • Proficiency in Apex and SOQL programming
  • Experience with AWS and GCP cloud platforms
  • Understanding of backend security principles

Work Rights

Not specified

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