Technical Field Support Manager, Ksea

KONE Elevators Pty Ltd

Multiple Locations
On-site
Technical field support
Installation and commissioning
Product development support
KONE Elevators is seeking a Technical Field Support Manager to provide technical support during the installation and commissioning of their products. The role requires strong technical knowledge, leadership skills, and a commitment to safety and quality

Job Summary

  • Technical Field Support Manager provides technical support during the installation and commissioning of KONE products, resolving issues to ensure compliance with safety, process, and quality requirements.
  • Responsibilities include providing remote and on-site support for installation, digital, PFI, software, and BIM issues, as well as supporting ride comfort and product development.
  • The role involves leading and developing a technical field support team, setting KPIs, and ensuring quick response times for technical inquiries and training requests.

Matching Summary

Match Score: 85

KONE Elevators is seeking a Technical Field Support Manager to provide technical support during the installation and commissioning of their products. The role requires strong technical knowledge, leadership skills, and a commitment to safety and quality.

Skills & Requirements

Must-have

  • Technical field support
  • Installation and commissioning
  • Product development support
  • Training local employees
  • Quality and safety compliance
  • Remote and site support

Nice-to-have

  • Global and local training cooperation
  • Holistic product knowledge
  • Environmentally sustainable solutions
  • Collaborative working culture

Key Requirements

  • Bachelor’s degree in Engineering
  • Fluent in English and other SEA languages
  • Flexible to travel
  • Knowledge of KONE and/or non-KONE products
  • Prior commercial business experience

Work Rights

Not specified

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