Call Centre - Customer Service Advisor

bupa.co.uk

Salford Quays, United Kingdom
Base: £26,700; potential increase: up to £31,250 i...
Hybrid
Confidently declining treatment requests with empathy
Navigating multiple systems while listening to customers
Following financial conduct authority regulations
You will guide customers through their health insurance policy coverage while maintaining empathy even when declining requests

Job Summary

  • You will guide customers through their health insurance policy coverage while maintaining empathy even when declining requests.
  • The role requires confidently navigating changes to policy and processes to ensure customers receive the right outcome during live audio calls.
  • Employees enjoy comprehensive benefits including 33 days of holidays, a £350 annual healthcare allowance, and access to early wage access via Wagestream.

Matching Summary

You will guide customers through their health insurance policy coverage while maintaining empathy even when declining requests.

Salary

Base: £26,700; Potential increase: Up to £31,250 in first 18 months; Benefits: 33 days holiday, £350 healthcare allowance, pension options

Skills & Requirements

Must-have

  • Confidently declining treatment requests with empathy
  • Navigating multiple systems while listening to customers
  • Following Financial Conduct Authority regulations

Nice-to-have

  • Resilient and highly organized personality
  • Adaptable to change in fast-paced environment
  • Strong relationship building skills with colleagues

Key Requirements

  • Must have work authorization for UK (No visa sponsorship)
  • Ability to use PC without screen reader assistance
  • Willingness to work rotating shifts including Saturdays

Work Rights

UK work authorization required

Tailored Resume

Cover Letter