Sr Associate Technical Support Engineer-paradox

Workday

Not specified (potentially hybrid or onsite based on the description).
Troubleshoot complex account configurations
Investigate, diagnose, and deliver solutions
Writing and executing sql queries
Workday is seeking a Sr Associate Technical Support Engineer for their Paradox Customer Support Team, which focuses on delivering innovative customer service solutions with a strong emphasis on employee well-being and professional growth. The ideal candidate will possess technical troubleshooting skills, experience in customer support, and a collaborative mindset. This position offers a dynamic work environment with opportunities for personal and professional development

Job Summary

  • We’re obsessed with making hard work pay off, for our people, our customers, and the world around us.
  • Our culture is rooted in integrity, empathy, and shared enthusiasm.
  • We are looking for someone who has a creative approach and is eager to learn, support their colleagues, and have fun.

Matching Summary

Match Score: 85

Workday is seeking a Sr Associate Technical Support Engineer for their Paradox Customer Support Team, which focuses on delivering innovative customer service solutions with a strong emphasis on employee well-being and professional growth. The ideal candidate will possess technical troubleshooting skills, experience in customer support, and a collaborative mindset. This position offers a dynamic work environment with opportunities for personal and professional development.

Skills & Requirements

Must-have

  • Troubleshoot complex account configurations
  • Investigate, diagnose, and deliver solutions
  • Writing and executing SQL queries
  • Configure client SSO, sFTP, and SSH
  • Partner with Product Managers and Development

Nice-to-have

  • Creative approach and eager to learn
  • Sun-drenched optimism and drive
  • Courageous collaborators
  • Empathy and shared enthusiasm

Key Requirements

  • Bachelor’s degree in Computer Science, IT, or related field (or equivalent experience)
  • 2+ years in technical support
  • 1+ years of experience validating XML, JSON, and CSV formats
  • 1+ years of experience with JIRA, Microsoft Office, and Visual Studio Code
  • 1+ years of experience focusing on data-driven decision-making

Work Rights

Not specified

Tailored Resume

Cover Letter