Customer Service Rep - Fl

Gerber Collision & Glass

Schedule appointments using ccc one system
Manage arms rental management system
Retrieve insurance assignments and authorizations
The CSR is responsible for providing an exceptional customer experience while managing relationships with customers and insurance companies

Job Summary

  • The CSR is responsible for providing an exceptional customer experience while managing relationships with customers and insurance companies.
  • Gerber Collision & Glass offers comprehensive benefits including medical, dental, vision, and a 401(k) retirement plan with company match.
  • Team members are expected to ensure consistent execution of the WOW (Wow Operating Way) plan across all repair operations.

Matching Summary

The CSR is responsible for providing an exceptional customer experience while managing relationships with customers and insurance companies.

Skills & Requirements

Must-have

  • Schedule appointments using CCC One system
  • Manage ARMS rental management system
  • Retrieve insurance assignments and authorizations
  • Prepare repair order work packets with QC checklists
  • Record customer communication in CCC One notes

Nice-to-have

  • Strong sales drive and exceptional customer service
  • Experience in auto body or similar environment
  • Ability to function well in fast-paced environment
  • High degree of accuracy and attention to detail

Key Requirements

  • High School Diploma or GED required
  • Minimum 1 year experience in administration assistant role
  • Valid driver's license required

Work Rights

Not specified

Tailored Resume

Cover Letter