Mid-market Customer Success Manager

SITEMATE

London, , GB
Base: £69,300 incl. pension; bonus/equity: £7,700 ...
Remote
Customer-facing commercial experience
Strong analytical and problem-solving skills
High ownership and execution capability
Sitemate builds best-in-class software for the built world, empowering construction, infrastructure, and industrial companies to work smarter and faster

Job Summary

  • Sitemate builds best-in-class software for the built world, empowering construction, infrastructure, and industrial companies to work smarter and faster.
  • The role involves owning a portfolio of customers end-to-end, driving onboarding, retention, and expansion while collaborating closely with Sales, Product, and Support teams.
  • Sitemate offers competitive performance-based remuneration, equity options, flexible work arrangements, and a diverse, inclusive team culture focused on transparency and high velocity.

Matching Summary

Sitemate builds best-in-class software for the built world, empowering construction, infrastructure, and industrial companies to work smarter and faster.

Salary

Base: £69,300 incl. Pension; Bonus/Equity: £7,700 commission incl. Pension; Benefits: Pension included

Skills & Requirements

Must-have

  • Customer-facing commercial experience
  • Strong analytical and problem-solving skills
  • High ownership and execution capability
  • Excellent communication and stakeholder management
  • Ability to manage multiple priorities effectively
  • Microsoft Office Suite
  • Salesforce

Nice-to-have

  • Experience in SaaS or construction technology
  • Coaching or mentoring experience
  • Adaptability and flexibility in fast-paced environments
  • Slack
  • Confluence
  • Loom video conferencing
  • Cross-functional collaboration

Key Requirements

  • Prior customer-facing commercial role experience
  • Experience in Customer Success or Account Management
  • Ability to work in a fast-paced SaaS environment
  • Not specified

Work Rights

Not specified

Tailored Resume

Cover Letter