Lead and manage the Sales Order Management team to deliver exceptional service, ensuring accurate, efficient, and compliant order processing that drives a positive customer experience and supports business objectives
Job Summary
Lead and manage the Sales Order Management team to deliver exceptional service, ensuring accurate, efficient, and compliant order processing that drives a positive customer experience and supports business objectives.
Analyze technical solutions to identify opportunities for strengthening operational effectiveness and leverage technology to improve process quality and reduce exceptions.
Supervise, coach, and develop Order Management Analysts to build a high-performing team, foster a culture of collaboration, trust, and teamwork, and drive employee engagement and retention initiatives.
Matching Summary
Lead and manage the Sales Order Management team to deliver exceptional service, ensuring accurate, efficient, and compliant order processing that drives a positive customer experience and supports business objectives.
Skills & Requirements
Must-have
Sales Order Management
Customer Order Processing
ERP System
SAP
Microsoft Excel
People Management
Nice-to-have
Process Improvement
Cross-functional Collaboration
Business Acumen
Adaptability
Action Oriented
Delivery Driven
Key Requirements
8-10 years working experience
Minimum 5 years people manager experience
Hands-on SAP experience
Excellent English written and verbal communication