Customer Service Quality Supervisor - 90383632 - Los Angeles

Amtrak

Los Angeles, CA, US
Bi-weekly: $3,920.97 pm
On-site
Amtrak's service standards
Point of sale (pos) devices
Microsoft word, outlook, and excel
Assist management in achieving designated goals in revenue recovery, cost, diversity, guest and employee satisfaction, safety, daily operations, and crisis management

Job Summary

  • Assist management in achieving designated goals in revenue recovery, cost, diversity, guest and employee satisfaction, safety, daily operations, and crisis management.
  • Monitor workforce personnel, equipment, and services, ensuring Amtrak's Service Standards are upheld through hands-on oversight.
  • Amtrak offers a comprehensive benefit package including health, dental, vision plans, wellness programs, 401K retirement plan, paid time off, and rail pass privileges.

Matching Summary

Assist management in achieving designated goals in revenue recovery, cost, diversity, guest and employee satisfaction, safety, daily operations, and crisis management.

Salary

Bi-weekly: $3,920.97

Skills & Requirements

Must-have

  • Amtrak's Service Standards
  • Point of Sale (POS) devices
  • Microsoft Word, Outlook, and Excel
  • Serve Safe proficiency

Nice-to-have

  • Amiable and excellent communication
  • Fostering diverse ideas
  • High performance culture

Key Requirements

  • H.S. Diploma or GED
  • Customer Service Experience
  • Prior demonstrated satisfactory job performance
  • Prior satisfactory attendance

Work Rights

Not specified

Tailored Resume

Cover Letter