Sr It Service Desk Specialist

Gong.io

San Francisco, United States
Base: $108,000 - $132,000 usd; bonus/equity: may i...
On-site
3+ years of it support experience
Troubleshoot windows and macos systems
Support remote workforce environments
Gong harnesses the power of AI to transform how revenue teams win by unifying data, insights, and workflows into a single trusted system

Job Summary

  • Gong harnesses the power of AI to transform how revenue teams win by unifying data, insights, and workflows into a single trusted system.
  • The Specialist is responsible for providing end-user support for hardware, software, and SaaS products from initial response through resolution.
  • Employees receive comprehensive benefits including medical plans, mental health support, and a flexible wellness stipend.

Matching Summary

Gong harnesses the power of AI to transform how revenue teams win by unifying data, insights, and workflows into a single trusted system.

Salary

Base: $108,000 - $132,000 USD; Bonus/Equity: May include incentive compensation, bonus, and equity; Benefits: Medical, dental, vision, 401(k), and wellness stipend included

Skills & Requirements

Must-have

  • 3+ years of IT support experience
  • Troubleshoot Windows and macOS systems
  • Support remote workforce environments
  • Manage user access lifecycle events
  • Experience with Okta Zoom Slack Google Workspace

Nice-to-have

  • Excellent communication and interpersonal skills
  • Ability to prioritize multiple incidents
  • Basic knowledge of network troubleshooting
  • Create and maintain documentation knowledge base

Key Requirements

  • 3+ years of experience in IT support
  • Proven ability to support a remote workforce

Work Rights

Not specified

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