Digital Customer Success Program Manager

Workday

Atlanta, Georgia, USA
Base: $95,200 - $142,800 usd (atlanta); + us locat...
Hybrid (at least 50% in-office quarterly)
5+ years program management experience
Digital customer engagement expertise
Cross-functional coordination skills
Workday is seeking a Digital Customer Success Program Manager to drive initiatives in digital customer success, enhancing customer engagement and satisfaction. The ideal candidate will possess strong program management skills and experience in customer success operations, with a focus on digital engagement strategies

Job Summary

  • The role involves shaping how Workday scales its customer success programs globally by owning initiatives across digital journeys and internal tooling.
  • Candidates will facilitate the Digital CS Council to prioritize backlogs and manage global technology rollouts while acting as a liaison for regional leaders.
  • Workday offers a flexible work approach requiring at least 50% time in-office or field per quarter, along with competitive base pay ranging from $90,500 to $160,700.

Matching Summary

Match Score: 85

Workday is seeking a Digital Customer Success Program Manager to drive initiatives in digital customer success, enhancing customer engagement and satisfaction. The ideal candidate will possess strong program management skills and experience in customer success operations, with a focus on digital engagement strategies.

Salary

Base: $95,200 - $142,800 USD (Atlanta); Additional US locations: $90,500 - $160,700 USD; Bonus/Equity: Eligible for Workday Bonus Plan and annual refresh stock grants

Skills & Requirements

Must-have

  • 5+ years program management experience
  • Digital customer engagement expertise
  • Cross-functional coordination skills
  • Roadmap and delivery planning
  • Customer Success platform knowledge

Nice-to-have

  • AI-powered productivity improvements
  • Design thinking application
  • Gainsight or Planhat experience
  • Enterprise software industry background
  • PMP or Agile certification preferred

Key Requirements

  • 5+ years of experience in program management
  • Experience translating business needs into roadmaps
  • Project Management Certification (PMP, Agile, SAFe) preferred

Work Rights

Not specified

Tailored Resume

Cover Letter