The Associate – Customer Service (T2) represents the Service Center, responsible for delivering timely and accurate customer service through phone and web chat
Job Summary
The Associate – Customer Service (T2) represents the Service Center, responsible for delivering timely and accurate customer service through phone and web chat.
The role requires effective communication of complex client plans and provisions to drive first call resolution and ensure participants make informed decisions.
Alight offers a competitive total rewards package, continuing education and training, and tremendous potential within a growing global organization.
Matching Summary
The Associate – Customer Service (T2) represents the Service Center, responsible for delivering timely and accurate customer service through phone and web chat.
Skills & Requirements
Must-have
Customer Service Specialist
phone and web chat support
client plans and provisions
timely resolution
adhere to SLAs
Nice-to-have
Champion People
Grow with Purpose
Be Alight
positive participant experience
self-learning and development
Key Requirements
Graduate degree with >55% aggregate marks
2-4 years international customer service voice experience