Video Operations Support Specialist 2

Comcast

Base: $70,511.76 - $105,767.64; bonus: eligible fo...
Fully remote
Proficient in microsoft office suite
Experience with video technology
Basic understanding of metadata
This role supports the Video on Demand asset delivery platform to ensure world-class service levels for content delivery

Job Summary

  • This role supports the Video on Demand asset delivery platform to ensure world-class service levels for content delivery.
  • Employees will compile transmission reports, resolve critical issues, and maintain high standards of customer satisfaction through direct client interaction.
  • Comcast offers a comprehensive benefits package including medical, dental, 401(k) savings, and free digital TV and internet for eligible employees.

Matching Summary

This role supports the Video on Demand asset delivery platform to ensure world-class service levels for content delivery.

Salary

Base: $70,511.76 - $105,767.64; Bonus: Eligible for non-sales bonus plan; Benefits: Medical, Dental, 401(k), PTO, and Courtesy Services

Skills & Requirements

Must-have

  • Proficient in Microsoft Office Suite
  • Experience with video technology
  • Basic understanding of metadata
  • Knowledge of CableLabs specifications
  • Flexible work hours including on-call

Nice-to-have

  • Excellent written and verbal communication skills
  • Independent judgment and discretion
  • Ability to lead client calls
  • Proactive issue resolution
  • Informal staff training experience

Key Requirements

  • Bachelor's Degree preferred or equivalent experience
  • 2-5 years of relevant professional experience
  • Must be able to work nights and weekends

Work Rights

Not specified

Tailored Resume

Cover Letter