Help Desk Lead / Supervisor

Converged Security Solutions

Reston, VA, USA
Not specified; not specified; competitive benefits...
Hybrid (4 days/week onsite)
Microsoft 365 administration
Azure active directory management
Microsoft intune device management
Converged Security Solutions is seeking a Help Desk Lead/Supervisor who will take on a dual role of providing hands-on technical support while also leading and mentoring a small team of help desk analysts. The ideal candidate should possess strong technical skills, particularly in IT support, and a passion for customer service in a mission-driven organization

Job Summary

  • This is a true player/coach role where the incumbent will spend the majority of time directly supporting users while leading a small team.
  • The organization supports national defense, federal civilian agencies, and Fortune 500 organizations with integrated cybersecurity and digital transformation solutions.
  • Evolver offers competitive benefits including health, dental, vision insurance, 401(k), flexible spending accounts, and paid leave.

Matching Summary

Match Score: 85

Converged Security Solutions is seeking a Help Desk Lead/Supervisor who will take on a dual role of providing hands-on technical support while also leading and mentoring a small team of help desk analysts. The ideal candidate should possess strong technical skills, particularly in IT support, and a passion for customer service in a mission-driven organization.

Salary

Not specified; Not specified; Competitive benefits including health, dental, vision, 401(k), and paid leave

Skills & Requirements

Must-have

  • Microsoft 365 administration
  • Azure Active Directory management
  • Microsoft Intune device management
  • Windows and macOS troubleshooting
  • Tier 2/3 technical support
  • Hybrid work environment onsite

Nice-to-have

  • Apple Business Manager experience
  • VoIP and Teams Rooms support
  • HDI or ITIL certification
  • ISO 20000 service management knowledge
  • Strong mentoring and coaching skills
  • Experience in regulated environments

Key Requirements

  • Bachelor's degree with 5+ years IT experience or 7+ years Tier 2 support
  • 3+ years in hands-on help desk lead or supervisory role
  • Proven ability to deliver exceptional customer service

Work Rights

Not specified

Tailored Resume

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